Refund and Return Policy

At Caca Creation Ltd., we are committed to ensuring customer satisfaction with our high-quality badge products. This Refund and Return Policy outlines the conditions under which returns and refunds may be processed.

1. Products Covered

This policy applies to the following products:

  • Work Badges
  • Lanyard
  • Badge Holders

2. Return Eligibility

Returns are accepted under the following conditions:

  • The product arrives damaged or defective.
  • There is an error in the customization (e.g., incorrect name, logo, or design) caused by us.
  • The request for return is made within 7 days of receiving the product.

3. Non-Returnable Items

We do not accept returns for:

  • Products damaged due to misuse or improper handling.
  • Customized items with errors caused by incorrect information provided by the customer.
  • Products returned after 7 days from delivery.

4. Refund Policy

  • Refunds are issued only for items that meet the return eligibility criteria.
  • Refunds will be processed to the original payment method within 7 business days after the return is approved.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Return Process

  1. Contact Us: Email our customer service team at [email protected] with your order number, details of the issue, and photos of the product (if applicable).
  2. Approval: Once your return request is reviewed and approved, we will provide return instructions.
  3. Shipping: Return the product in its original packaging to the address provided. Customers are responsible for return shipping costs unless the issue is due to our error.
  4. Inspection: Once the item is received and inspected, we will notify you of the refund or replacement status.

6. Replacement Policy

In cases where a replacement is requested instead of a refund:

  • Replacement items will be shipped free of charge if the error or damage is our responsibility.
  • Production and delivery timelines will vary based on product type and customization.

Thank you for choosing Caca Creation Ltd. We value your trust and are here to assist you!