Shipping Policy

Thank you for choosing Caca Creation Ltd.! We are committed to ensuring a smooth and efficient delivery process for all orders. Please review our shipping policy below for details on how we handle shipping for Employee ID Badges, Event Badges, Visitor Badges, Membership Badges, Plastic PVC Badges, and Smart ID Badges.

Order Processing

  • Processing Time: All orders are processed within 7 business days after payment is confirmed.
  • Custom Orders: For customized badges, processing time may vary depending on the complexity of the design and approval of proofs. Typically, custom orders take an additional 3 business days.
  • Business Days: Processing and shipping are conducted Monday through Friday, excluding public holidays.

Shipping Options

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is 5 to 14 business days.
  • Expedited Shipping: Estimated delivery time is 3 to 7 business days.
  • Overnight Shipping: Available for urgent orders, with delivery within 3 business days.

Shipping charges are calculated at checkout based on the selected shipping method and the destination.

Shipping Destinations

We currently ship to:

  • Domestic locations within USA.
  • International locations to select countries. Additional fees may apply for international shipping.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment through our carrier’s website.

Delivery Issues

  • Delayed Shipments: While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances (e.g., weather, customs clearance). Please contact us if your package is significantly delayed.
  • Lost or Damaged Items: If your order arrives damaged or is lost during transit, notify us within 7 business days. We will assist in resolving the issue and, if necessary, provide a replacement.

Customs and Import Duties

For international orders, the recipient is responsible for any customs duties, taxes, or import fees required by their country. Please check with your local customs office for more details.

We appreciate your business and look forward to serving your badge needs!